Privacy Policy

Last Updated: January 19, 2026

Lux Level Up LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

Personal Information: We collect information you provide directly, including:

• Name, email address, phone number
• Payment and billing information
• Surgical procedure details and recovery information (recovery services)
• Health and fitness goals, progress metrics (transformation services)
• Communications with us (emails, texts, calls)

Automatically Collected Information: When you visit our website, we may collect:

• IP address, browser type, device information
• Pages visited, time spent, referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide and improve our recovery and transformation services
• Process payments and manage bookings
• Communicate with you about services, appointments, and milestones
• Coordinate with medical professionals (with your authorization)
• Analyze website usage and improve user experience
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• With Your Consent: When you explicitly authorize sharing (e.g., with your surgeon)
• Service Providers: Payment processors, scheduling platforms (Calendly), email services
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• Emergency Situations: To protect health and safety during medical emergencies

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through industry-standard providers
• Access controls limiting who can view your information
• Regular security assessments and updates

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Active client information: Duration of service plus 7 years (business records)
• Medical coordination records: 7 years (standard medical record retention)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications
• Portability: Request transfer of your information to another service

To exercise these rights, contact us at [email protected] or 512-264-5856.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Measure marketing campaign effectiveness

You can control cookie settings through your browser. Note that disabling cookies may limit website functionality.

8. Third-Party Services

Our website and services integrate with third-party platforms:

• Google Analytics: Website traffic analysis
• Calendly: Appointment scheduling
• Stripe: Payment processing
• Netlify: Website hosting

These services have their own privacy policies. We encourage you to review them.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors. If we become aware of such collection, we will delete it immediately.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell information)
• Right to non-discrimination for exercising privacy rights

11. International Data Transfers

Our services are based in the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the United States.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact:

Lux Level Up LLC
Email: [email protected]
Phone: 512-264-5856
Website: www.luxlevelup.com