Last Updated: January 19, 2026
Welcome to Lux Level Up LLC ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our services and website. By booking or using any of our services, you agree to be bound by these Terms.
Lux Level Up LLC provides two primary categories of services:
All services require full payment prior to service commencement unless otherwise agreed in writing. We accept major credit cards (with 3% processing fee), ACH transfer, Zelle, and Venmo.
Payment Structure: Select transformation programs include performance-based pricing with potential refunds upon verifiable goal completion. The upfront price represents maximum cost; clients who complete all milestones within the specified timeframe earn predetermined discounts applied as refunds.
Refund Conditions: Refunds are contingent upon verified completion of all program requirements and are issued within 14 days of program completion. Partial goal completion does not qualify for partial refunds. This structure serves as a mutual commitment device: your financial investment incentivizes your success, while our refund risk incentivizes our quality.
No Standard Refunds: All sales are final. Refunds are only available through the goal completion mechanism described above.
Transformation services require payment in full before the first session. No refunds are provided except through the performance-based refund mechanism described in Section 2.2.
We are NOT medical professionals. We do not provide medical care, medical advice, medical treatment, wound care, medication administration, or medical monitoring. All medical care is the sole responsibility of your licensed physician and medical team.
Transformation services are not therapy or counseling. We are not licensed therapists, psychologists, or mental health professionals. Clients experiencing mental health concerns should seek appropriate licensed professional care.
We are not registered dietitians. Any nutritional guidance is for educational purposes only. Consult a licensed nutritionist or dietitian before making dietary changes.
Clients acknowledge and accept all risks associated with post-surgical recovery and personal transformation activities. The Company is not liable for any medical complications, injuries, or outcomes related to surgical procedures or personal development activities.
To the maximum extent permitted by law, the Company's total liability for any claim arising from our services shall not exceed the amount paid by the client for those services.
Clients agree to indemnify and hold harmless Lux Level Up LLC, its officers, employees, and agents from any claims, damages, or expenses arising from their use of our services or breach of these Terms.
We maintain strict confidentiality regarding all client information. Personal health information, transformation goals, and all communications are kept private in accordance with our Privacy Policy. We will not share client information with third parties except as required by law or with explicit client consent.
We reserve the right to modify or discontinue services at any time. In the event of service cancellation by the Company, clients will receive a full refund of any prepaid amounts for services not yet rendered.
These Terms shall be governed by the laws of the State of Florida without regard to conflict of law principles.
Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.
In the event of a medical emergency during recovery services, we will immediately contact emergency services (911) and notify your designated emergency contact and surgical team. Clients authorize us to take reasonable emergency action to protect their health and safety.
We limit our concurrent client capacity to ensure quality service. We reserve the right to decline service requests when at capacity or when we determine that our services may not be appropriate for a potential client's needs.
We will not use client photographs, testimonials, or personal information for marketing purposes without explicit written consent. Clients may be asked to provide consent separately; such consent can be revoked at any time.
We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of modified Terms.
For questions regarding these Terms, please contact:
Lux Level Up LLC
Email: [email protected]
Phone: 512-264-5856
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and Disclaimers, constitute the entire agreement between the client and Lux Level Up LLC regarding our services.